// Our Apps

Frequently Asked
Questions

We attach great importance to the intuitive usability of our systems and make every effort to provide our users with all the information they need about our services. However, we have received a number of questions regarding our Global Monitoring App, which we would like to answer here.

General info

What is the difference between the blue and the green Global Monitoring App?

The blue Global Monitoring App is for our business clients, the green Global Monitoring App for private individuals.

Do I need an internet connection to be alerted?

Yes, the Global Monitoring App requires an active internet connection to constantly retrieve the latest events from our database.

Do location services have to be activated?

GPS and other location services must be activated in order to inform them of dangers in your surroundings at all times.

Can I also be alerted by SMS?

Derzeit alarmiert die Global Monitoring App nur über Push-Nachrichten.

How can I define multiple locations in my app?

The Global Monitoring App alerts the user based on their own GPS position. Additional locations cannot be defined.

The Global Monitoring App no longer alerts me. What can I do?

Please restart the app. If you still have problems, please contact our support via the help in the Global Monitoring App.

The app sends me notifications for an incorrect location. What can I do?

Please log out of the app and log in again.

Blue B2B Global Monitoring App

Where do I get the access data for the blue Global Monitoring App?

Please contact the responsible travel manager in your company.

How will I be alerted by the blue Global Monitoring App?

The Global Monitoring App informs you via push message. The backend of the (blue) B2B app also sends an email, unless this is explicitly deactivated in the settings.

Green B2C Global Monitoring App

May I transfer my existing subscription from Android to iOS and vice versa?

Unfortunately, it is not possible to transfer in-app purchases between different platforms (app store providers). The reasons for this are technical: it is not possible to restore purchases from iOS under Android, or vice versa. In-app purchases on the respective platform are always linked to the respective Apple account ID or to the corresponding Google account. When changing providers, an existing subscription should be cancelled and taken out again with the new provider.

Does the Global Monitoring App also work if I change my mobile number?

Yes, the Global Monitoring App is not linked to the mobile number, but to the Google or Apple account.

How can I view my past invoices?

As a customer of the B2C Global Monitoring App, you can view it in the Google Play or Apple App Store.

I have a new smartphone. How can I transfer my existing subscription?

You can simply log in with your existing Google or Apple account and use the Global Monitoring App.

Do I have to cancel my free trial subscription?

No, the free trial subscription ends automatically and does not require separate cancellation.

How can I cancel my subscription?

Subscriptions are managed and cancelled via the Google Play or Apple App Store.

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