// A3M Destination Manager
Frequently Asked
Frequently Asked
Questions
We attach great importance to the intuitive usability of our systems and make every effort to provide our users with all the information they need about our services. However, we have received a number of questions regarding our Destination Manager, which we would like to answer here.
Content
Who maintains the content?
We have expanded our experienced team of travel security analysts to include additional staff who continuously add content and keep it up to date.
How often is the content updated?
The contents are constantly updated by our team.
Which sources are used?
We use official information from the authorities of the individual countries (e.g. German Foreign Office, Foreign, Commonwealth and Development Office, US Embassy, Canada Foreign Office, Ireland Foreign Office) as well as other reliable media sources. We permanently evaluate more than 500 mandatory sources for our information provision.
Does the information only apply to persons with German citizenship?
The information recorded applies to the requested parameters such as departure country, transit country and destination country, purpose of travel, travel period and nationality. The My Trip page consolidates all information for travelers.
The information in the Destination Manager is of a general nature: the information regarding the regulations of the destination country regarding the Corona measures apply regardless of nationality. The provisions related to testing and quarantine obligations are also valid at least for all nationalities.
Are only trips from Germany covered?
No, Destination Manager users define the departure, destination and, if applicable, airport transit country. We have dropped the focus on Germany with the inclusion of the general entry regulations.
Do I also receive information in the event of an airport transit?
If the transit country is included in the query, the transit information for the trip is broken down, such as whether an entry permit or even a visa needs to be applied for.
Are return travel regulations to Germany also taken into account? E.g. in case of different entry regulations for different federal states (e.g. quarantine yes/no)?
Re-entry into Germany is part of any restrictions for German citizens. If there are corresponding regulations, these are shown in the section on travel restrictions. However, we cannot show the regulations of all 16 federal states, which is why we link to the corresponding websites here.
Does the Destination Manager contain information on general entry requirements? Can I find out whether the travelers need a passport that is valid beyond the duration of the trip, etc.?
We will provide you with information on the necessary ID documents (and their necessary period of validity), any visas or entry permits that may be required, including application procedures, regulations for minors and people with dual nationality.
Is there information on behavioral guidelines, e.g. mask requirement, distance rules, etc.? Are informtions about impending penalties given?
The mask obligation and social distancing rules are recorded in the the respective data field. If a penalty is evident from the sources, it is also recorded.
Are the various regulations of the airlines/railways also included?
We have not included the regulations of the airlines, so we recommend that you check with the respective airline before starting your journey. If masks are compulsory on public transport and trains, we have included this information.
How can I make suggestions for corrections or report incorrect or outdated content?
Our aim is to keep the content as up-to-date and comprehensive as possible. Nevertheless, in individual cases it can happen that something slips through us due to the large number of regulations and countries or that we have not yet entered it. You can use a feedback function to report these cases to us, which we will immediately update in the database.
Does A3M guarantee the timeliness and content of the information?
A3M cannot guarantee that the sources evaluated are reliable and up-to-date at all times. A3M will, however, check these regularly - without delay in the event of circumstances giving rise to doubts as to their reliability. For this purpose, A3M will check this information with several sources if there is cause to do so in order to ensure the completeness and up-to-dateness of individual pieces of information. We strongly recommend that, both for destinations within Germany and abroad (especially if travelling from a country outside of Germany to another country outside of Germany), the current travel advice issued by the respective competent authorities and institutions is observed and that information on travel possibilities and further measures is obtained from the embassies and foreign missions of the respective transit and destination countries.
Can I also find information about other pandemics, such as monkeypox, in the Destination Manager?
At the customer's request, we have also integrated restrictions due to monkeypox if the destination country has officially communicated them. We take other pandemics into account if necessary.
How do you deal with the topic of round trips?
Up to 10 destination countries can be displayed for the "My Trip" page, see section "My Trip" page.
Target group
Is the Destination Manager integrated into Global Monitoring / Country Information or a stand-alone system?
The Destination Manager is an independent module in our product family that can be linked to Country Information. In the future, a link to Global Monitoring is also planned.
Will there be a version for the Travel Manager (similar to Global Monitoring)?
The Destination Manager is explicitly aimed at the travel managers of companies or the employees of travel agencies and TMCs.
Who can get access besides travel management?
The use in the business area includes 10 concurrent users as standard. For an additional charge, access to the web-based portal can be provided for all employees.
Are there interfaces to the Global Monitoring App?
Interfaces to the app are planned in the medium term, but cannot be realised in the short term, also because the review times at Google and Apple for their respective app stores are currently up to six weeks.
"My Trip" -Page
How does the traveler get all the information?
For the traveler we have developed the "My Trip" page. This is an individualized page for the respective trip, which is made available to the traveler via a link. This link can be generated manually from the system or via an API.
In the event that a customer already uses our Global Monitoring Travel Tracking Module, the "My Trip" page can be created automatically. However, this implies additional costs.
How do I register my clients for the Destination Manager notification service?
When creating the "My Trip" page for the customer, you can provide us with the customer's email address. When the customer first accesses the page, they can then agree to the notification service, but can also revoke this at any time."
I have already created a "My Trip" page, can my customer subsequently register for the notification service?
In this case, a new "My Trip" page must be created using the customer's email address and sent to the customer. Subsequent registration is not possible.
How does change tracking work on the My Trip page?
We basically save the view that the traveler had when they last called up the "My Trip" page and can thus highlight the changes. As soon as he confirms that he has taken note of them, the change notices will be removed.
When will my customers receive a notification and what is the content of the notification?
If the notification service is activated, customers will receive push emails from 30 days before departure indicating important changes and explicitly naming the corresponding changed category.
Can the traveler change their nationality?
The traveler can query up to four desired nationalities on the "My Trip" pages.
Can the "My Trip" page be customized?
You are welcome to upload your company logo, which will then be displayed on every generated "My Trip" page. It is also possible to display your contact details at the bottom of the page.
Contract and conditons
Is there a minimum contract period?
The minimum contract period is six months with automatic renewal for six months at a time. The terms and conditions will change if the contract period is shorter, please contact us for more informations.
What is the pricing model for tourism and business travel?
For companies, the licence costs are based on the number of travelling employees per year, for travel agencies on the number of travel agents. If you inform us of these general conditions, you will receive our offer immediately.
What are the payment terms?
Invoices are issued in advance for the current six-month period.
If you are already an A3M Global Monitoring customer, is it just an upgrade or will there be an additional cost?
The Destination Manager is a stand-alone module that is linked to Country Information and Global Monitoring, but for which separate costs are incurred.
Can we conclude a contract directly with you or do we have to have this controlled via an existing framework contract with other partners?
The contract is usually concluded directly with A3M.
Organisational
How many users can use one account at the same time?
In the business sector, we have a corporate licence model in which use is limited to 10 concurrent users as standard. In tourism, we have a model with 3 concurrent users for travel agencies and 10 concurrent users for tour operators/call centres. Additional users can also be booked.
Is it possible to test the Destination Manager in advance?
Yes, we can provide a test access. The duration of the test access can be agreed with us individually.
In which languages is the Destination Manager available?
Like all other products from the A3M product family, the Destination Manager is available in German and English.
Is it possible to store an individual logo?
In the user menu, a logo can be uploaded and individual contact details can be stored. These are then displayed accordingly in the PDF and on the "My Trip" page.
Miscellaneous
Is it possible to export the information?
The information can be exported to a PDF per geographical unit (country, region, three-letter code).
Is there an API to the Destination Manager?
All information from the Destination Manager can be exported via API. It can therefore be used for websites or offers.
