// A3M Assistance

Medical Assistance

As part of our assistance service modules, your business travellers receive support in the event of medical problems via our round-the-clock alarm centre staffed by German-speaking, medical specialists (additional languages possible).

Service modules (world-wide service)

  • Access to the alarm centre 24/7/365 (emergency hotline)
  • Doctor or hospital referral
  • Doctor-to-doctor calls
  • Translation of foreign medical reports
  • Outpatient appointments
  • Patient counselling in routine cases
  • Patient counselling in emergencies
  • Direct cost settlement with foreign travel health insurances
  • Access to crisis and disaster evacuation services
  • Travel assistance (breakdown, loss of documents etc.)
  • Access to interpreter service
  • Coordination of medical cases incl. repatriation
  • Assistance with security risks and legal problems