// A3M Team
The story behind our employees
Thomas DillonMANAGING DIRECTOR
I'm Irish, but I've lived in Hamburg for more than 20 years. I completed my studies in electronics engineering with a focus on computer science in Limerick in 1979. I have been managing partner of A3M since August 2008, where I am responsible for the company's strategic direction and expansion abroad. In my professional life, I have developed, among other things, the reservation systems “Robin” and “Merlin” and, since June 2005, I have been the managing partner of Best Practice GmbH, a financial holding company with several investments. Until December 2016, I was also the managing partner of Pisano Holding GmbH, an equity investment company for travel technology companies. After leaving Pisano Holding GmbH, I am involved with Best Practice GmbH in several travel technology and fin tech companies.
Mirko JacubowskiCHIEF OPERATING OFFICER
I am responsible for operations and tourism. Before A3M, I worked at Thomas Cook for 17 years in various management positions, for example in the travel agency chain, complaint management, airport service and the subsidiary GfR. I also headed crisis management and the crisis team at Thomas Cook for eight years. I studied political science with a focus on American foreign and security policy.
Martin StammCHIEF DISTRIBUTION OFFICER
I have been responsible for corporate travel at A3M since the beginning of 2015. In my previous life, as an independent entrepreneur in the Middle East region, I advised organizations on the introduction of IT-based security solutions for more than 10 years.
Dr. Michael LiddleCHIEF ARCHITECT
I have been with A3M since 2011 and lead our software development team. I am responsible for our entire technical infrastructure and software architecture. If time permits, I will continue to work directly in software development. I'm originally from New Zealand and received my PhD in Computer Science from the University of Otago. Overall, I have been programming software for over 20 years.
Carsten FischerCUSTOMER RELATIONSHIP MANAGER LEISURE
At A3M, I manage the B2C products relating to Der-Reisemanager.com and expand relationships with associations, destination management organizations and other tourism companies. Over the last 16 years, I have been responsible for various content and digitalization projects for tourism companies in our group of companies. I am a tourism expert from the ground up and began my career at the then TUI shareholder Hamburger Abendblatt-DIE WELT travel agency. This was followed by positions at tour operators such as ÖGER TOURS as Head of Yield Management and at DCS-Merlin and Saber as Director of Customer Service. The current challenges offer good opportunities, especially for the tourism industry, to advance digitization in big steps. I work on this every day!
Christfriede EydamSENIOR IT PROJECT MANAGER
I have been working at A3M since 2011 and have known our systems since I was a child. I accompany new software products, modules and interfaces from the initial idea or inquiry through the concrete specification to detailed testing of the finished software components. Finally, the handover to the customer, including training, is also my responsibility. As Head of Customer Support, I see myself as the first point of contact for our customers in all matters, so to speak as an interface between external (customers, partners, data suppliers) and internal (development and travel security analysts). My focus here is on the technical support of our B2B customers – business travel as well as tourism. In close cooperation with our sales department, I take on customers as soon as the contract is signed, coordinate the technical implementation, i.e. the setup and configuration of accounts and interfaces, and am then available at any time to answer any questions relating to the operation of our systems.
Giulia CanepaSALES OPERATIONS MANAGER
Training as a tourism clerk with a focus on business travel opened the doors to A3M for me. I have been working for the company since November 2020. I assist Martin with sales tasks and advise and support customers in close cooperation with my colleagues. I also support Christfriede in the technical area.
Bernd WenningerCHIEF INFORMATION OFFICER
I have been at A3M since October 2020 and, among other things, I am responsible for expanding the mobile strategy and parts of the B2B collaborations. I am also responsible for company-wide strategic projects and am an interface to external partners and service providers. I know the team and the different products at A3M through intensive, long-term collaboration from my time as head of crisis management at the former tour operator Thomas Cook. What I enjoy most about working at A3M is the innovative spirit of all my colleagues and the short and unbureaucratic decision-making processes. This allows us to constantly and quickly adapt and implement new circumstances so that our customers are always as well informed as possible.
Nadja HentschelSENIOR SALES & MARKETING MANAGER
I have been at A3M in Hamburg since 2020. In addition to marketing and the website, I primarily take care of our customers. I know tourism very well. For the last 17 years, I have been responsible for up to eight airport stations as regional manager at Thomas Cook. I also took care of the piloting of projects and the further development of employees. As an IATA specialist, I am also familiar with the needs of corporate customers. This knowledge helps us enormously in development.
Klaus HenschelDirector Consulting
After training as a travel agent and studying business administration with a focus on tourism at Worms University, I took on various management positions in the travel agency industry. In 1987, I founded the business travel branch FIRST Business Travel on behalf of FIRST Management and then headed the international franchise system Lufthansa City Center as managing director for 20 years. I have been self-employed since 2018, including as a lecturer at various tourism universities, consultant, trainer, coach and start-up founder. Throughout my entire professional career, I have devoted myself primarily to business travel and have developed an excellent reputation as a business travel specialist.
Bärbel BaureggerCUSTOMER AND TECHNICAL SUPPORT SPECIALIST
As a Customer and Technical Support Specialist in Christfriede's team, I am responsible for all of our customers' technical issues relating to our products. This begins immediately after signing the contract with the setup and configuration of new accounts as well as their interfaces and the corresponding training or introduction. Even after this initial setup, I am still the contact person for expansion and customization requests. I am a child of tourism and have been working in travel technology in various areas such as sales and account management and IT project management for almost 20 years, after starting out in a travel agency and as a tour guide. What I like most is the close exchange with customers and I see myself as a translator between customer and market requirements and the IT world. I like A3M's exciting product portfolio and the daily work with a colorful and highly motivated team to make traveling around the world safer.
Samed KizginCHIEF CONTENT OFFICER
Since 2015, I have been observing and analyzing country-specific situations and risks for travelers of all kinds worldwide for A3M. As head of the Travel Security Analyst Team, my core tasks include planning, coordination, control and responsibility for the content of A3M events in the global monitoring, country database and city database. In addition, the planning and coordination of projects, shift work, on-call service, team meetings and workshops. The big challenge of my job is to ensure that the team runs smoothly and seamlessly. From terror in Afghanistan to forest fires in Australia - in real time, 365 days a year. I am also responsible for corporate communications, coordination and management of event reporting on social networks and in the event blog. This also includes the coordination of social media campaigns with third party SMM service providers and PR agencies.
Marcel ConradDEPUT CHIEF CONTENT OFFICER
After studying political science, I came to A3M in 2012 to help build our travel security analyst team. I have been involved in the planning, creation and expansion of the A3M products country database, city database and global monitoring from the very beginning. My tasks now also include editorial quality management, content management of the Travel Security Analyst team and the definition of internal editorial standards and work processes. My activities also include the content conception of projects. As Chief Content Manager at A3M, I am also responsible for the content created by the Travel Security Analyst Team. Finally, one of my main focuses is on building a related team in South Korea. What I particularly appreciate about working in our A3M team is the high level of identification with the products, the enthusiasm in the team and the constant improvement of our services through internal feedback and through close cooperation with development, sales and customers.
Sebastian ManstettenTRAVEL SECURITY ANALYST
I joined A3M after studying history and was immediately able to gain a foothold with the Travel Security Analysts. Overseeing a (sometimes opaque) global news situation was the task that sparked my interest in the profession. The different disciplines that cooperate with each other in the department and observing their respective approaches lead to an interesting interaction that always shows how differently our tasks can be interpreted. These different approaches, which can be discussed openly and honestly, are what makes working in this team so appealing to me.
Katrin RoosensTRAVEL SECURITY ANALYST
After my "Crisis & Security Management" master's degree in Leiden/NL, I started at A3M as a travel security analyst in April 2018. Initially, I worked primarily in global monitoring, where monitoring, evaluating and recording travel and security-related information and events made up the majority of my daily work. My area of responsibility was later expanded to include the country and city database, which provides travelers with all the important background information about their destination in a clear form. In the Corona year 2020, another very exciting field of work opened up for me with the Destination Manager developed by A3M. Since May, the bilingual (DE/EN) insertion of up-to-date content regarding corona restrictions in place worldwide - from entry to curfews to the requirement to wear a mask - has determined my everyday work. In addition, I am also responsible for the language design of our A3M product family in the team.
Dominik ManalIT QUALITY ASSURANCE MANAGER
I deal with the sophisticated functions of our products, test them carefully and ensure that everything works smoothly. Everything is put through its paces on various platforms. Since I have been with the company since 2018, I benefit from my many years of experience with all A3M products.
Thorsten MuthSENIOR CONTENT MANAGER
As a travel security analyst at A3M, I have been tracking all types of travel obstacles with my colleagues in global monitoring since the end of 2019. The core of my work is the evaluation and preparation of relevant information from several thousand sources, which we forward to our customers in real time in German and English. At the beginning of the COVID-19 pandemic, A3M launched Destination Manager, a tool for travel agencies, tour operators and business travelers. In a small team, we provide up-to-date information about travel restrictions and local measures in 195 countries around the world. My personal regional focus is West Asia. After studying religious studies and Middle East studies, I am particularly interested in armed conflicts and phases of political upheaval. I was at the demonstrations in Cairo in 2011 during the Arab Spring, and I was also able to observe the peaceful revolution in Armenia in 2018 live on site. With A3M, I am now at the forefront when changes are imminent somewhere in the world. Our team of young, motivated analysts is always up to date - whether it's about COVID-19 or rail strikes, the threat of terrorism and military coups.
Corinna DöpkensBusiness Travel & Mobility Expertin
As a business graduate with a degree in tourism management, I have been working in the travel industry for 20 years and have never regretted my decision to enter this exciting and diverse industry. During my studies, I traveled to many countries as a flight attendant for Lufthansa. Through professional positions at TUI and leading companies in business travel, I have built up a broad network and use these contacts for my customers as part of various consulting projects.