// Tourism

Your duties as a
tour operator

Tour operators are subject to several legal requirements regarding the safety of travellers. Especially in the event of a crisis, they must act quickly and professionally. During the trip, they are also obliged under the Package Travel Directive to ensure 24/7 availability in the event of complaints, irregularities and crises.

The duties of a tour operator begin long before the trip. Within the scope of its obligation to ensure safety, it must ensure that the swimming pools in the hotel facilities do not pose a danger to life and limb. For that purpose, A3M has developed the Pool Safety module, which is used by leading German tour operators as a workflow tool to document the results of pool inspections in an audit-proof manner.

Because of the current pandemic it is also important, before travelling, to obtain reliable and structured information about deviating entry regulations and restrictions at the destination. This information is provided by the Destination Manager for tour operators and travel agencies.

If a crisis occurs or a travel warning is issued by the Foreign Office, for example, tour operators must inform their customers immediately about possible dangers and risks and initiate emergency measures to ensure the safety of their customers. To this end, it is essential to monitor world events at all times and to communicate immediately with guests if a dangerous situation arises.

In the event of a crisis, the Global Monitoring System provides all crisis-related information to get an overview of the situation and initiate crisis measures. This information can be checked against the booking data of the travellers (travel tracking) to determine who is affected by an event. Now you are just a few mouse clicks away from informing guests via SMS.

// 24/7-accessibility as a tour operator

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