We attach great importance to the intuitive usability of our systems and make every effort to provide our users with all the information they need about our services. However, we have received a number of questions regarding our Global Monitoring App, which we would like to answer here.
The blue Global Monitoring App is for our business clients, the green Global Monitoring App for private individuals.
Yes, the Global Monitoring App requires an active internet connection to constantly retrieve the latest events from our database.
GPS and other location services must be activated in order to inform them of dangers in your surroundings at all times.
Derzeit alarmiert die Global Monitoring App nur über Push-Nachrichten.
The Global Monitoring App alerts the user based on their own GPS position. Additional locations cannot be defined.
Please restart the app. If you still have problems, please contact our support via the help in the Global Monitoring App.
Please log out of the app and log in again.
Blue B2B Global Monitoring App
Please contact the responsible travel manager in your company.
The Global Monitoring App informs you via push message. The backend of the (blue) B2B app also sends an email, unless this is explicitly deactivated in the settings.
Green B2C Global Monitoring App
Unfortunately, it is not possible to transfer in-app purchases between different platforms (app store providers). The reasons for this are technical: it is not possible to restore purchases from iOS under Android, or vice versa. In-app purchases on the respective platform are always linked to the respective Apple account ID or to the corresponding Google account. When changing providers, an existing subscription should be cancelled and taken out again with the new provider.
Yes, the Global Monitoring App is not linked to the mobile number, but to the Google or Apple account.
As a customer of the B2C Global Monitoring App, you can view it in the Google Play or Apple App Store.
You can simply log in with your existing Google or Apple account and use the Global Monitoring App.
No, the free trial subscription ends automatically and does not require separate cancellation.
Subscriptions are managed and cancelled via the Google Play or Apple App Store.